Privacy Policy

Information we collect

When you submit an inquiry, booking request or newsletter signup, we collect the details you provide, such as your name, email, phone number, dates and group information. When you browse the site, we may collect standard analytics data (pages visited, device and approximate location) to understand and improve our site.

How we use your information

We use your information to respond to inquiries, manage bookings and events, send the occasional update or offer if you opt in, and improve our website. We do not sell your personal information.

Text messaging

If you separately opt in to inquiry and guest-service text messages, we use your mobile number to answer lodging or wedding inquiries, share relevant wedding-package or call-scheduling links, and send booking, pre-arrival and stay-related information. Message frequency varies with your inquiry or stay. Message and data rates may apply. Reply STOP to opt out or HELP for help.

We do not sell or share your SMS opt-in data or personal information with third parties or affiliates for marketing purposes. We may use service providers solely to deliver and operate the text-messaging service on our behalf. SMS consent is optional and is not a condition of booking. See our SMS Terms & Conditions.

Third-party services

We use trusted providers to operate the site and our business, a booking and reservations platform, an inquiry-form and email provider, and standard website analytics. These providers process your data on our behalf under their own privacy terms.

Your choices

You can unsubscribe from marketing emails at any time, and you can ask us to access, correct or delete the personal information we hold about you by contacting us.

Contact

For any privacy questions or requests, reach us at info@rocklakeearthlodge.com.